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Remote Print software upgrade

07/22/2017: START TIME: 7/22/2017 1:30:00 PM

EXPECTED END TIME: 7/22/2017 3:30:00 PM

SERVICES AFFECTED: Computer Lab Services - Print Metering

CAMPUSES AFFECTED:
OSU-Stillwater

PEOPLE/GROUPS AFFECTED:
Faculty
Staff
Students

SCHEDULED DOWNTIME DETAILS:
IT Technicians will be upgrading the software for the printers in the IT computer labs and the remote printers.

While the software upgrade is taking place, users will not be able to send a print request to the remote printers or print in the IT computer labs. If attempted, they will receive a "Server Unavailable" notice.

Users will not be able to pick up their printed documents from the remote print stations, as they will be unable to log into their print accounts.

Print requests submitted to the remote print stations prior to the downtime will still be available to print after the completion of the software upgrade.

ADDITIONAL INFORMATION:

Print stations are in the following locations:

Family Resource Center, Computer Lab: 719 N. Walnut Street
Griffith Community Center, Front Desk: 1205 W. McElroy Road
Portillo Community Center, Front Desk: 320 N. McFarland Street
Stout Hall, Front Desk: 123 S. Stout Lane
Student Union, Second Floor: 110 S. Hester Street


IT Computer Labs:

406 - 408 Classroom, 110 N. Hester Street
108 Math Sciences, 107 N. Monroe Street
Kerr-Drummond Cafeteria (Mezzanine), 218 N. Kerr Lane


NOTES FOR TECHNICIANS:
After the end of the maintenance is complete, end users may receive a notice that Pharos software needs to update the next time they submit a job to the release station queue. The update should apply automatically with only minimal interaction from the end user.
  
Campuses Affected:
  • OSU-Stillwater
  •   
    Services Affected: Computer Lab Services - Print Metering
      
    Announcement Contact Information:
    Name: IT Helpdesk
    Phone: 405-744-4357
    Email: helpdesk@okstate.edu
      
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