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Resolved - Cowboy Mail not syncing Apple Mail

 
Resolved - 08/11/2017 13:16
08/11/2017 13:16
These services have been restored to full functionality. IT technicians will continue to monitor these services to ensure availability.
Microsoft Final status: We've completed deployment of the fix and confirmed that the issue is resolved.
Update - 08/11/2017 13:16 
Microsoft reported on Monday, 7/31/2017, that the Apple Mail client is not updating with Office 365, i.e., Cowboy Mail. The affected Office 365 components that are not syncing are email, calendar, and contacts for those using Apple Mail on Mac computers. This issue did not affect Cowboy Mail until 8/03/2017 3:50 p.m..
 
 
Faculty Staff Students
 
Connors State College
OSU-Institute of Technology
Langston University
OSU Center for Health Services
Panhandle State University
Northern Oklahoma College at Stillwater
OSU-Stillwater
OSU-Oklahoma City
Northeastern Oklahoma A & M
OSU-Tulsa
 
Email: Employee Email, Student Email (Office 365)
 
Closed: 8/10 7:30 PM
 
Microsoft expects all portions to be in working order within the next 1 to 2 business days.
 
Microsoft states that users may be able to access their data with the Outlook for Mac client or Outlook on the web, which for the affected campuses would be the Cowboy Mail website: http://cowboymail.okstate.edu
Original Outage - 08/04/2017 00:00 
Microsoft reported on Monday, 7/31/2017, that the Apple Mail client is not updating with Office 365, i.e., Cowboy Mail. The affected Office 365 components that are not syncing are email, calendar, and contacts for those using Apple Mail on Mac computers. This issue did not affect Cowboy Mail until 8/03/2017 3:50 p.m..
 
09/03/2017 22:45
 
Faculty Staff Students
 
OSU-Tulsa
OSU-Institute of Technology
OSU-Stillwater
Northeastern Oklahoma A & M
Northern Oklahoma College at Stillwater
OSU-Oklahoma City
OSU Center for Health Services
Panhandle State University
Connors State College
 
Email: Employee Email, Student Email (Office 365)
 
Update at: 8/10 12:00 pm
 
Microsoft expects all portions to be in working order within the next 1 to 2 business days.
 
Microsoft states that users may be able to access their data with the Outlook for Mac client or Outlook on the web, which for the affected campuses would be the Cowboy Mail website ([http://cowboymail.okstate.edu)]http://cowboymail.okstate.edu).?
 
IT Helpdesk
405-744-4357
helpdesk@okstate.edu
 
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