Oklahoma State University: The STATE's University
Visit the OSU Home Page
   

Resolved - Unscheduled Outage - Cowboy Mail Reading Pane

 
Resolved - 11/08/2017 20:23
11/08/2017 20:23
Microsoft has identified and remediated the cause of the reading pane and other Outlook Web Access functionality being intermittently
No additional information at this time.
Update - 11/08/2017 21:10 
Users may be unable to view, create, or reply to email messages using Outlook Web Access
 
 
Faculty Staff Students
 
OSU-Stillwater
OSU-Oklahoma City
Panhandle State University
OSU Center for Health Services
Langston University
Northern Oklahoma College at Stillwater
OSU-Tulsa
Connors State College
OSU-Institute of Technology
Northeastern Oklahoma A & M
 
Email -- Employee Email, Student Email (Office 365)
 
 
No additional information is available at this time.
 
Users may find the reading pane is not working, but double-clicking the message may open it correctly. Replying to or forwarding the messages may also not work correctly. Microsoft is working on restoring full functionality to Outlook Web Access. As an alternative method, users may access the service with the full Outlook client, which is not affected by these issues.
Original Outage - 11/08/2017 16:15 
IT technicians discovered an issue where users may be unable to see email messages in the Cowboy Mail reading pane. Microsoft technicians are aware and working to resolve the issue.
 
11/08/2017 21:12
 
Faculty Staff Students
 
OSU-Stillwater
OSU-Institute of Technology
Panhandle State University
Northeastern Oklahoma A & M
OSU-Tulsa
Langston University
OSU-Oklahoma City
Connors State College
Northern Oklahoma College at Stillwater
OSU Center for Health Services
 
Email -- Employee Email, Student Email (Office 365)
 
 
No additional information is available at this time.
 
Users may find the reading pane is not working, but double-clicking the message may open it correctly. Replying to or forwarding the messages may also not work correctly. Microsoft is working on restoring full functionality to Outlook Web Access. As an alternative method, users may access the service with the full Outlook client, which is not affected by these issues.
 
IT Helpdesk
405-744-4357
helpdesk@okstate.edu
 
Back
 
The State's University
Oklahoma State University - Stillwater | Stillwater, OK 74078 | 405.744.5000
Copyright © 2006 Oklahoma State University | All rights reserved